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Quality Manager (Chemical, Foreign Company, Shanghai)

Summary of Position

  1. leads the quality activities including customer, manufacturing sites/tollers, supplier, and internal interfaces
  2. Maintain & Improve Regional Quality Management Processes/System
  3. Increase customer satisfaction
  4. Manage Suppliers Quality
  5. Drive Continuous Improvement through Quality Improvement Project, audits and corrective/preventive actions
  6. Manage Quality Organization, develop & coach quality team & committee
  7. Build up quality awareness & quality culture

Job Description

  1. Quality Management Process/System:
    1. Guide the Organization to follow the Quality Policy and Principles
    2. Develop & Maintain Regional Quality Management Processes
    3. Leverage regional QM Process into each site
    4. Improve sites quality management system
    5. Coordinate correct reporting and visualize and accurate and timely communicate Quality Performance within the organization
    6. Support 2nd party quality audit
  2. Increase Customer Satisfaction:
    1. Understand and review customer requirements
    2. Support cross functional team to solve customer complaints
    3. Support customer on site audit
    4. Maintain & improvement Customer Satisfaction Survey Process
  3. Supplier Quality:
    1. Defined supplier quality management processes and efficiency demonstrated by metrics
    2. Support SQE and Sourcing Organization in driving contractor / supplier quality development
    3. Support supplier corrective action process
  4. Continuous Improvement:
    1. Drive continuous improvement by Quality Metrics
    2. Support cross functional team on Root Cause Failure Analysis
    3. Monitor Corrective/Preventive Actions implementation & effectiveness
    4. Maintain QIP (Quality Improvement Process)
  5. Manage QM Organization:
    1. Develop & motivate quality personnel
    2. Maintain QM responsible processes in QMS
    3. Facilitate training on quality

Job Requirement

  • Bachelor or master degree in chemical
  • Above 8 years experience quality management role
  • Strong knowledge and ability on ISO9001:2008 quality systems
  • Direct customer facing job experience is an advantage
  • Knowledge of quality tools and analytical skill, 6 Sigma background is an advantage
  • High attention to detail and accuracy
  • Good command of English, both in oral and writing skills
  • Team player
  • Willing to travel extensively and frequently in the region


Assistant General Manager / Executive Management Trainee

Reports to:    General Manager

Position Summary

Gains knowledge and experience required for promotion to “General Manager” under direction of the present general manager by performing the duties

Primary Responsibilities

  • Make sure of high quality service to the tenant staying with
  • Support leasing functions and maintain courteous tenants relationship; make sure that tenants request & complaints are handled properly and keep up tenants satisfaction
  • Assist to plan, recommend and administer the operating and capital expenditure budgets as approved by the board. Implement solutions in streamlining operations.  Maximize the use of operating budgets
  • Clearly describe, assign and delegate responsibility and authority for the operation of various departments. direct and organize the activities to meet the daily needs of the operation
  • Develop and maintain strong relationships with government

The Ideal Candidate Profile

  • High integrity
  • Service-oriented
  • Results-driven
  • Proactive & passionate team player

Experience & Skills

  • International management experience
  • Solid knowledge and experience of Western standards in managing properties and the culture in dealing with high ratio of western & mixed-culture tenants in the shopping mall and in the commercial offices
  • Willingness and ability to manage changes and drive for continuous improvement
  • With experience of developing effective service programs
  • Good communication & interpersonal skills
  • Proven leadership skills in inspiring & motivating staff
  • With English & Mandarin Chinese language proficiency

Education:     MBA and oversea education or working experience

Preferred working industry: Retail, hospitality


Key Account Manager (Location: Shanghai, China)

Position Summary

The incumbent is responsible for ensuring the quality of the services provided to key customers, referred to as “Key Accounts”. He/she has to oversee and grow the accounts, ensure that business targets are met and maintain good relationship with customers

Main responsibilities and authorities:

  1. Manage the relationship with Key Accounts by providing responsive and effective service
  2. Manage a team of Key Account coordinators
  3. Ensure and monitor compliance of company offices with the quality processes of the Key Accounts: SOPs, technical requirements, standard reports, pricing, etc…)
  4. Ensure on-time delivery of quality reports that meet the requirements and contractual terms agreed upon with the Key Accounts
  5. Handle complaint management: complaint analysis, solution proposal, solution implementation
  6. Maintain frequent communication with the Key Account Manager of each Key Account in France
  7. Provide training for the concerned company offices on the standard operating procedures applicable to each Key Account
  8. Analyze Key Accounts related decision structures, develops business strategies and concepts based on customer specified targets
  9. Control data upload for some Key Accounts that are using database IT systems
  10. Conduct and report to management analysis on channels performance and business development potential: revenue growth, quality process fulfillment
  11. Grow the revenue with the Key Accounts in two ways: by ensuring that the key Accounts’ requirements are fulfilled and by identifying with them new products/services for company
  12. Cooperate with engineers to develop test programs with laboratory when customers need new test development
  13. Plan demand and coordinate delivery of the services based on company’s internal testing capabilities
  14. Conduct market surveillance of both the services and the prices of company’s competitors
  15. Measure customer satisfaction level and report to relevant Managers

The Ideal candidates must have the following characteristics:

  • Technical / Business Bachelor Degree or above
  • Minimum 4 years related working experience
  • Excellent communication and interpersonal skills to build internal/external partnership at different levels and demonstrate corporate professionalism
  • Native French speaker. Fluent in written and spoken English. German would be a strong plus
  • Customer oriented and able to handle various tasks and projects simultaneously


Sales Director (Location: Shanghai, China)

Main responsibilities:

  1. Responsible for the development and performance of all sales activities in assigned market. Directs a sales team and provides leadership towards the achievement of maximum profitability and growth in line with company vision and values
  2. Establishes plans and strategies to expand the customer base in the marketing area and contributes to the development of training and educational programs for clients and sales team
  3. Creating customized and innovative proposals and negotiating commercial contracts, based on a real expertise and a strong involvement
  4. Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team
  5. Provides timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin
  6. Coordinate sales activity with other sales divisions within Group and with internal departments involved in the sales effort (Marketing/ Development & Operation Departments)
  7. Reinforce company’s position in the market

The Ideal candidates must have the following characteristics:

  • Hands on approach with a sense of entrepreneurship suitable to medium size BU
  • Good rapport-building skills
  • Good development skills
  • Anticipation, reactivity and realization skills
  • Analytical listener
  • Communicates well and enjoys teamwork
  • Rigorous, Determined, Organized
  • Creative
  • University degree or above, major in marketing / business / management, MBA holder would be an advantage
  • Minimum10 years’ experience in areas of sales development and team management with strong self-motivation